The customer is always and completely right

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the customer is always and completely right

Eat Happy: Gluten Free, Grain Free, Low Carb Recipes For A Joyful Life by Anna Vocino

Eat Happy has 154 delicious grain-free, gluten-free recipes that are also free of any processed sugars. There are meats, fish, sides, soups, starters, casseroles, slow cooker recipes, breakfast dishes, and even desserts to satisfy any sweets craving you might have, all with virtually no sugar. If you are low carb, paleo, are wanting to keep autoimmune issues at bay, or just want to lose extra weight, Eat Happy gives you comfort food where you won’t miss the sugars or grains so your body and brain can feel happy from eating real foods.


In 2012, after almost ten years of being gluten free due to celiac, Anna Vocino found she was gaining weight faster than a tick on a labradoodle. Turns out the culprit wasn’t overeating or too much fat in the diet, but the pesky sugars and grains in all those gluten free comfort foods. When Anna started podcasting with Fitness Confidential author Vinnie Tortorich, she adapted her entire way of eating to do what Tortorich coined: NSNG—No Sugars No Grains. Sure enough, the weight dropped off, the inflammation due to celiac finally calmed down, and for the first time in her life, she learned what it meant to be truly happy about food.


All of Anna’s recipes are delicious, easy to make, and so satisfying, you won’t even know you’re eating healthy. Craving rich, decadent chocolate pots with fresh cream that are delicious but not fattening? Wanna make a grain-free pizza crust that actually helps you lose weight? Dying for pancakes, but you’ve committed to avoiding carbs? How about hearty shepherd’s pie, tater tots, sizzling ginger rice, all made with cauliflower instead of high carb rice and potatoes? Eat Happy offers low carb comfort foods to please the entire family.
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Published 26.01.2019

Is the Customer Always Right?

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Anna Vocino

Are the customers always right?

One woman who frequently flew on Southwest was constantly disappointed with every aspect of the company's operation. In fact, she became known as the "Pen Pal" because after every flight she wrote in with a complaint. She didn't like the fact that the company didn't assign seats; she didn't like the absence of a first-class section; she didn't like not having a meal in flight; she didn't like Southwest's boarding procedure; she didn't like the flight attendants' sporty uniforms and the casual atmosphere. Her last letter, reciting a litany of complaints, momentarily stumped Southwest's customer relations people. In sixty seconds Kelleher wrote back and said, 'Dear Mrs. Crabapple, We will miss you. Love, Herb.

I have a friend who works in a BPO Business Process Outsourcing company and he vents out his frustrations to me whenever we meet. His problem was he receives DSAT Dissatisfaction despite answering them based on the company's rules and regulations. There was this customer who wants to receive a cancellation fee, but the problem is, she can't receive any fee because she didn't wait for the allowed waiting time to cancel the order. He said that he gave all his best to empathize with that customer and explain thoroughly the process, but she still gave my friend DSAT, which really hurts his rating. I felt bad for my friend because first of all, he was not the one who implemented the rules but, he's the one suffering from the customer's frustration. For the customer, why would you do something so unfair for a customer representative who assisted you and explained to you everything you need to know?

The implied suggestion is that the company is so customer focussed that they will say the customer is right, even if they aren't. Several retail concern used 'The customer is always right' as a slogan from the early 20th century onward. In the USA it is particularly associated with Marshall Field's department store, Chicago, which was established in the late 19th century. The store is an icon of the city, although the Macy Building was taken over by Macy's in In the UK, Harry Gordon Selfridge , the founder of London's Selfridges store, which opened in , is credited with championing the use of the slogan.

Learn what to say, when to say it and stay stress free, safe, and professional under pressure

Crabapple, We will miss you. Love, Herb. Fortunately more and more businesses are abandoning this maxim — ironically because it leads to bad customer service. In conflicts between employees and unruly customers he would consistently side with his people. They have to put up with this stuff every day. Just because you buy a ticket does not give you the right to abuse our employees.

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