The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs by Bill PriceIn this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong--eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to no service:
Eliminate dumb contacts Create engaging self-service Be proactive Make it easy to contact your company Own the actions across the company Listen and act Deliver great service experiences
Practice Makes Perfect: Spanish Pronouns and Prepositions
This bestselling book in the Practice Makes Perfect series treats Spanish pronouns and prepositions systematically in a worktext format. Containing concise, user-friendly explanations with generous and varied practice, the book helps students develop their knowledge of how and why pronouns and prepositions are used. Plus it encourages students to use the pronouns and prepo. Plus it encourages students to use the pronouns and prepositions in real-life contexts. Goodreads helps you keep track of books you want to read. Want to Read saving…. Want to Read Currently Reading Read.
Practice Makes Perfect: Spanish Pronouns and Prepositions provides extensive exercises, giving you all the practice you need for mastery. Author Dorothy Richmond also has a uniquely clear way of explaining to you when and why a particular pronoun or preposition should be used, not just the correct forms. Here at Walmart. Your email address will never be sold or distributed to a third party for any reason. Due to the high volume of feedback, we are unable to respond to individual comments. Sorry, but we can't respond to individual comments. Recent searches Clear All.
labelhqs.org: Practice Makes Perfect Spanish Pronouns and Prepositions, Second Edition (): Dorothy Richmond: Books.
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