Talk Sense: Communicating to Lead and Learn by Barry C. JentzIm taking a course with Barry Jentz right now. Usually it seems like the height of arrogance to assign your own book, however Talk Sense is unique in its pragmatic and sensible discussion of leadership and communication. I was personally struck by the clarity with which he articulated difficult concepts which I had been struggling towards over the past few years.
Jentz lays out a reflective communication model in contrast to our instinctual reflexive communications. Within the reflective model he lays out a series of, as he says, memorizable formats to follow. These are illustrated by real scenarios collected from decades teaching these skills. His analysis of the scenarios is both compelling and reasonable. Perhaps the best part of his analysis is his honesty in the Yes, but... sections: he anticipates and addresses reasonably likely objections to his model and approach.
I found this book, like his course, to be reminiscent of a very good first aid course: youre not learning shocking new skills, but building a more evolved common sense in relation to, in this case, communication and leadership. It. Just. Makes. Sense.
How to speak effectively over the phone? - English lesson - Telephone skills
Barry Jentz shows how leaders can build the requisite trust and credibility for improving organizational performance. Leaders who watch videotapes of themselves handling difficult interactions confront their too tough or too nice approaches to improving performance in the form of sharp discrepancies between their self-image and how they actually behave. Leaders who believe they are open and truthful observe themselves withholding information, communicating opaquely, and speaking judgmentally without explanation or evidence. Leaders who think they are good listeners notice they seldom pay attention to what others are saying. And leaders who pride themselves on promoting an open culture of learning discover that they are closed and dismissive. As long as they remain blind to these discrepancies, leaders inadvertently foster mistrust— and lose the very credibility they are attempting to gain.
View Larger Image. Light rubbing wear to cover, spine and page edges. Very minimal writing or notations in margins not affecting the text. Possible clean ex-library copy, with their stickers and or stamp s. Bookseller Inventory Synopsis: Barry Jentz shows how leaders can build the requisite trust and credibility for improving organizational performance.
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